Polymarket

Escalation Engineer, CX

Polymarket

Polymarket is a leading prediction market platform that enables users to trade on real-world event outcomes.

Competitive Salary

United States (Onsite)

Engineering

Senior

Last updated 2026-05-05T23:04:03.354Z

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About the role

Overview

Polymarket is seeking an Escalation Engineer to manage complex support issues for traders and API builders, acting as a liaison between customers and engineering. Responsibilities include diagnosing API failures, tracing transactions, and translating customer issues into actionable tickets for engineering.

Skills

API debugging REST API Python Typescript SQL

Candidate requirements

These are the minimum requirements a candidate must meet to be considered for this role.

  • 5+ years in technical support, escalation engineering, solutions engineering, or SDET — ideally at a fintech, crypto, or trading platform
  • Strong API debugging skills across REST, WebSocket, and FIX protocols; comfortable with cURL, Postman, and reading API logs

About Polymarket

Polymarket is a leading prediction market platform that allows users to trade on the outcomes of real-world events. By leveraging blockchain technology, Polymarket provides a decentralized and transparent environment for users to engage in market-making and speculation. The platform aims to empower individuals to make informed decisions based on collective knowledge and insights, fostering a unique approach to understanding future events.

Company score (5)

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