Polymarket

Customer Experience Representative, U.S.

Polymarket

Polymarket is a leading prediction market platform that enables users to trade on real-world event outcomes.

Competitive Salary

New York, United States (Onsite)

Sales & Account Management

Mid-Level

Last updated 2026-05-28T23:01:47.163Z

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About the role

Overview

The role involves managing customer experience during peak hours, handling escalated tickets, and monitoring community channels. Responsibilities include routing issues to specialists, drafting response templates, and ensuring compliance with customer communication guidelines.

Skills

Customer Experience Written Communication CRM Tooling Escalation Management Regulatory Compliance

Candidate requirements

These are the minimum requirements a candidate must meet to be considered for this role.

  • 2–4 years in customer experience, customer support, or trust and safety, ideally at a fintech, crypto, gaming, or regulated consumer platform
  • Weekend availability (Saturday and Sunday) is a hard requirement — standard shift is 12pm–8pm PT / 3pm–11pm ET, with an optional four-day schedule of 11am–9pm PT

About Polymarket

Polymarket is a leading prediction market platform that allows users to trade on the outcomes of real-world events. By leveraging blockchain technology, Polymarket provides a decentralized and transparent environment for users to engage in market-making and speculation. The platform aims to empower individuals to make informed decisions based on collective knowledge and insights, fostering a unique approach to understanding future events.

Company score (5)

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