Kraken

Client Engagement Process Optimization Senior Analyst

Kraken

Kraken is your bridge to the world of crypto.

Competitive Salary

Brazil (Onsite)

Operations & Strategy

Mid-Level

Last updated 2026-04-28T23:06:33.4Z

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About the role

Overview

The Process Optimization Senior Analyst will leverage process mining expertise to enhance Client Engagement operations, focusing on designing and implementing process improvements, supporting teams with data analysis, and driving automation initiatives.

Skills

Data Analysis Dashboards Process Analysis Stakeholder Management Prioritization

Candidate requirements

These are the minimum requirements a candidate must meet to be considered for this role.

  • 2+ years in process analysis, process optimization, business analysis, or operational excellence - preferably in fintech, crypto, or high-volume customer operations.
  • Hands-on experience with Celonis or equivalent process mining tools (Signavio, Minit, UiPath Process Mining) - able to build process models, dashboards, and conformance checks.

About Kraken

Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD.

Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services.

Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits.

In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces, recognizing how the platform offers one of the world's most compelling employment opportunities.

Risk Disclosure: https://k.xyz/3LO7ofe

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