Kraken

Client Engagement - Process Optimization Analyst

Kraken

Kraken is your bridge to the world of crypto.

Competitive Salary

Brazil (Onsite)

Operations & Strategy

Mid-Level

Last updated 2026-04-21T23:12:09.837Z

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About the role

Overview

The role involves managing and optimizing the Zendesk platform for Client Engagement operations, focusing on system administration, automation, and process improvement to enhance client satisfaction and operational efficiency.

Skills

Zendesk Administration Process Optimization AI & Automation Stakeholder Management Data Analysis

Candidate requirements

These are the minimum requirements a candidate must meet to be considered for this role.

  • Hands-on Zendesk admin experience: proven ability to configure triggers, automations, macros, views, SLAs, ticket forms, routing rules, and user/group management at scale.
  • Deep understanding of Zendesk ticket lifecycle, event model, and how triggers/automations interact and fire in sequence.

About Kraken

Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD.

Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services.

Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits.

In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces, recognizing how the platform offers one of the world's most compelling employment opportunities.

Risk Disclosure: https://k.xyz/3LO7ofe

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