See what are your chances of getting this job! About the role
Overview
As a Tier 2 engineer on our technical support team, you will provide hands-on troubleshooting for the Impossible Cloud S3-compatible object storage platform, primarily supporting customers in the US time zones. This role involves direct customer interaction to resolve issues, analyze logs, and collaborate with engineering teams.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- 5+ years in technical support, sysadmin, or DevOps troubleshooting, working with one of the major cloud solutions (AWS, GCP, Azure) and services.
- Solid expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl).
Sr Customer Support (Level 2) - Object Storage - US Timezone (m/w/d)
Europe's premier cloud storage
Last updated 2026-02-17T23:06:54.462Z
Overview
As a Tier 2 engineer on our technical support team, you will provide hands-on troubleshooting for the Impossible Cloud S3-compatible object storage platform, primarily supporting customers in the US time zones. This role involves direct customer interaction to resolve issues, analyze logs, and collaborate with engineering teams.
Salary
Competitive Salary
Location
United States
OnsiteDepartment
Engineering
Level
Mid-Level
Skills
Overview
As a Tier 2 engineer on our technical support team, you will provide hands-on troubleshooting for the Impossible Cloud S3-compatible object storage platform, primarily supporting customers in the US time zones. This role involves direct customer interaction to resolve issues, analyze logs, and collaborate with engineering teams.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- 5+ years in technical support, sysadmin, or DevOps troubleshooting, working with one of the major cloud solutions (AWS, GCP, Azure) and services.
- Solid expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl).
About Impossible Cloud
Impossible Cloud is Europe's premier cloud storage solution.
Our decentralized cloud architecture outperforms current cloud solutions with faster, cheaper, more secure cloud storage. Made in Germany, Impossible Cloud stores all data in top tier, GDPR-compliant data centers and integrates seamlessly with any data management or backup solution.
Whether you’re looking for a high-performance, lower cost alternative to public cloud or a secure, scalable alternative to private cloud, Impossible Cloud offers industry-leading availability, durability, and security for a fraction of the cost. It's easy to switch with just a single line of code.
Switch to Impossible Cloud today!
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