See what are your chances of getting this job! About the role
Overview
We’re hiring a Customer Support Team Lead to oversee the day-to-day operations of Cryptio’s Level 1 (L1) Support team, ensuring customers receive timely, accurate, and empathetic support while developing the team behind that experience.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- Experience leading or coaching customer support teams in a SaaS, fintech, or operations environment
- Strong organisational skills, attention to detail, and a steady operational mindset
Customer Support Team Lead
Cryptio is a financial technology company specializing in cryptocurrency accounting and reporting.
Last updated 2025-12-02T23:07:58.676Z
Overview
We’re hiring a Customer Support Team Lead to oversee the day-to-day operations of Cryptio’s Level 1 (L1) Support team, ensuring customers receive timely, accurate, and empathetic support while developing the team behind that experience.
Salary
Competitive Salary
Location
Canada
OnsiteDepartment
Operations & Strategy
Level
Mid-Level
Skills
Overview
We’re hiring a Customer Support Team Lead to oversee the day-to-day operations of Cryptio’s Level 1 (L1) Support team, ensuring customers receive timely, accurate, and empathetic support while developing the team behind that experience.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- Experience leading or coaching customer support teams in a SaaS, fintech, or operations environment
- Strong organisational skills, attention to detail, and a steady operational mindset
About Cryptio
Cryptio is a financial technology company that specializes in providing solutions for cryptocurrency accounting and reporting. They help businesses manage their digital assets and ensure compliance with financial regulations. With a focus on innovation and user-friendly interfaces, Cryptio aims to simplify the complexities of cryptocurrency transactions for businesses and individuals alike. Their platform is designed to streamline the accounting process, making it easier for users to track and report their crypto holdings.
Company score (5)
Most candidates are reviewed quickly