See what are your chances of getting this job! About the role
Overview
The Quality Assurance Specialist will monitor and assess the performance of Risk Operations associates, ensuring compliance and quality standards in fraud detection and risk mitigation. Responsibilities include conducting coaching sessions, analyzing customer escalations, and collaborating with teams to enhance fraud prevention strategies.
Skills
Quality Assurance Specialist - Risk Operations
Start your crypto journey with Coins.ph 🚀
Last updated 2025-10-14T06:04:26.544Z
Overview
The Quality Assurance Specialist will monitor and assess the performance of Risk Operations associates, ensuring compliance and quality standards in fraud detection and risk mitigation. Responsibilities include conducting coaching sessions, analyzing customer escalations, and collaborating with teams to enhance fraud prevention strategies.
Salary
Competitive Salary
Location
Manila, Philippines
OnsiteDepartment
Operations & Strategy
Level
Mid-Level
Skills
Overview
The Quality Assurance Specialist will monitor and assess the performance of Risk Operations associates, ensuring compliance and quality standards in fraud detection and risk mitigation. Responsibilities include conducting coaching sessions, analyzing customer escalations, and collaborating with teams to enhance fraud prevention strategies.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- Bachelor’s degree in Business Administration, Risk Management, Finance, Economics, or related fields, or equivalent work experience.
- Experience in quality assurance, fraud investigation, or risk operations within financial services, fintech, or international BPO environments.
About Coins.ph
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. Launched in 2014, Coins.ph is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and access a wide range of financial services.
We're a fast-growing startup looking for passionate, motivated, and exceptional people to join us in doing work that matters. Visit http://coins.ph/careers to learn more.
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