See what are your chances of getting this job! About the role
Overview
The role involves delivering client support, resolving complex account management issues, and serving as the point of contact for customer concerns. Responsibilities include conducting investigations into customer issues, collaborating with internal teams, and participating in User Acceptance Testing for new features.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- Minimum 4 years of experience in customer service/client support operations within a retail brokerage, cryptocurrency firm, Fintech, or bank.
- Bachelor’s Degree in Finance, Economics, Business, or a related field.
Client Support Assistant Manager/Manager - User Operations
Safe, reliable and seamless access to the crypto-economy
Last updated 2026-03-19T23:06:25.787Z
Overview
The role involves delivering client support, resolving complex account management issues, and serving as the point of contact for customer concerns. Responsibilities include conducting investigations into customer issues, collaborating with internal teams, and participating in User Acceptance Testing for new features.
Salary
Competitive Salary
Location
Singapore, Singapore
OnsiteDepartment
Sales & Account Management
Level
Mid-Level
Skills
Overview
The role involves delivering client support, resolving complex account management issues, and serving as the point of contact for customer concerns. Responsibilities include conducting investigations into customer issues, collaborating with internal teams, and participating in User Acceptance Testing for new features.
Skills
Candidate requirements
These are the minimum requirements a candidate must meet to be considered for this role.
- Minimum 4 years of experience in customer service/client support operations within a retail brokerage, cryptocurrency firm, Fintech, or bank.
- Bachelor’s Degree in Finance, Economics, Business, or a related field.
About Coinhako
Founded in 2014, Coinhako is the trusted choice for access to cryptocurrencies.
Headquartered in Singapore, we specialize in on-and-off ramp services for cryptocurrencies for the retail, high net worth and institutional markets across the world.
Coinhako platform was founded by Singaporean entrepreneurs.
Company score (5)
Most candidates are reviewed quickly